Turn conversations into sales

Pepper Home gives shoppers something rare in ecommerce: the ability to design pieces that feel entirely their own. With Remark, they paired that creative freedom with real-time guidance — helping customers move from inspiration to decision with confidence.

With Remark, MirrorMate provides instant answers to product sizing, installation, and style questions, helping shoppers confidently choose the right mirror frame for their space.

With Remark, oHHo helps shoppers navigate botanical wellness products with confidence, offering instant answers that support discovery and conversion.

With Remark, Raena provides instant support for shoppers navigating hormone health and wellness decisions, helping customers understand their options and choose the right products with confidence.

With Remark, Travelon offers instant support for product questions and travel needs, giving shoppers the clarity they need to choose the right gear before checkout.

By introducing real-time guidance with Remark, Embr Labs transformed a manual support model into an always-on experience. The result was faster conversations, higher customer satisfaction, and over $285K in revenue directly attributed to chat.

Larkspur & Hawk's luminous, antique-inspired jewelry invites curiosity — and with it, questions. With Remark, the brand delivers instant, on-brand guidance that matches the refinement of its pieces, achieving a 15% chat conversion rate and 100% CSAT score, all while supporting shoppers around the clock with 46% of conversations taking place outside normal business hours.

BlackStrap, a leader in technical outdoor apparel, uses Remark to deliver real-time shopper support that stays true to their brand — building customer confidence, trust, and stronger ties with their mountain-focused community.

Stance saw an opportunity to support online shoppers with real-time help on sizing, style, and performance. With Remark, they deliver fast, on-brand guidance, driving a 31% chat conversion rate, a 15-second average human pairing time, and a 92% CSAT score.

DECKED, known for durable truck storage systems, sees growing online interest from tradespeople and outdoor enthusiasts. With Remark, they guide shoppers through complex product decisions, no showroom needed.

Buying a bike online has inherent barriers because of the cost and complexity. Through our instantaneous concierge service, Remark was able to eliminate these obstacles and create a frictionless pathway for shoppers to ask questions, get answers, and complete their shopping journey at all hours of the day.

Liberty Skis, traditionally a staple in specialty retail and local ski shops, embarked on a direct-to-consumer model during the pandemic. The challenge was to recreate the in-store shopping experience online, guiding customers through the complex world of ski selection.

PEARL iZUMi implemented a hyper-personalized online shopping experience, addressing rising consumer expectations in the sports apparel market. An 8-week A/B test generated positive results in revenue and customer satisfaction– ultimately achieving a 7x return on their investment.

Alchemy Bikes recreated their flagship showroom online with a 24/7 expert-powered chat solution. Since implementing, they’ve significantly increased both revenue and customer satisfaction — providing an 20x return on their investment.