New Feature

Introducing the Fitment API

December 1, 2025

Real-time guidance that illuminates every Larkspur & Hawk piece

Larkspur & Hawk's luminous, antique-inspired jewelry invites curiosity — and with it, questions. With Remark, the brand delivers instant, on-brand guidance that matches the refinement of its pieces, achieving a 15% chat conversion rate and 100% CSAT score, all while supporting shoppers around the clock with 46% of conversations taking place outside normal business hours.

100%

CSAT Score

15%

Chat Conversion Rate

46%

After-Hours Conversations

Company

Larkspur & Hawk is a New York–based fine jewelry brand celebrated for its modern take on antique-inspired design. Known for luminous foiled gemstones, painterly color palettes, and refined silhouettes, the brand blends 18th-century craftsmanship with contemporary elegance. Each piece is created to feel timeless, expressive, and effortlessly wearable.

Size

Industry

Luxury Fashion

Funding

"When it comes to fine jewelry, context and clarity are everything, and Remark allows us to offer guidance instantly in a way that still feels personal and elevated. At a high consideration price point where every detail matters, it shows just how powerful thoughtful, real-time support can be in inspiring confident, meaningful decisions."

Emily Satloff

Founder & Designer

Situation

We’ve all heard that diamonds are a girl’s best friend, but with so many thoughtfully crafted pieces to choose from, Larkspur & Hawk shows that loyalty has its limits. The brand’s signature foiled gemstones, refined silhouettes, and stunning palettes spark instant fascination — and, naturally, questions. Exploring the nuances between shades, finishes, and styles is part of the allure, but also where moments of hesitation can arise.

As more shoppers discover the collection online, those questions become even more essential to the buying experience. Visitors want to understand what makes each colorway unique, how a piece will shimmer in different light, or which silhouette best complements their personal style. Every inquiry reflects genuine interest, yet without swift, thoughtful guidance, that interest can pause. Larkspur & Hawk faces a familiar challenge: how to offer rich, knowledgeable support at scale while preserving the brand’s warmth, elegance, and deeply considered approach.

Solution

With Remark, Larkspur & Hawk brings its refined, story-rich expertise directly into the digital shopping experience. Shoppers receive immediate answers to questions about color, foiling, styling, care, and availability — all in a tone that aligns seamlessly with the brand’s elevated aesthetic.

Whether someone is comparing two hues of topaz, searching for the perfect necklace for a special occasion, or wondering how a pair of earrings will feel for all-day wear, Remark provides clarity at exactly the right moment. The guidance feels effortless, personal, and distinctly Larkspur & Hawk, helping each visitor move from curiosity to confidence without interrupting their shopping experience.

Remark's suite on larkspurandhawk.com

Results

The impact of Remark is unmistakable. Shoppers consistently rate the experience highly, resulting in a 100% customer satisfaction score that reflects the thoughtful, personalized guidance the brand is known for.

That elevated experience proves especially valuable outside traditional store hours, with 46% of conversations taking place after business hours. Rather than waiting until the next day, shoppers receive answers and recommendations the moment questions arise, helping them move forward with confidence. As a result, shoppers who engage with Remark convert at 15%, demonstrating the value of delivering luxury guidance whenever inspiration strikes.