New Feature

Introducing the Fitment API

April 30, 2026

Pepper Home drives $2M+ in revenue by making custom design feel effortless

Pepper Home gives shoppers something rare in ecommerce: the ability to design pieces that feel entirely their own. With Remark, they paired that creative freedom with real-time guidance — helping customers move from inspiration to decision with confidence.

$2M+

Chat Driven Revenue

33%

Chat Conversion Rate

97%

CSAT Score

Company

Pepper Home is a home decor and furnishings brand focused on making custom design more accessible and personal. Through made-to-order curtains, furniture, wallpaper, and textiles, they empower customers to tailor every detail, helping create spaces that reflect individual style with ease and confidence.

Size

Industry

Home Goods

Funding

Situation

Pepper Home is built on a simple belief: creating a home you love shouldn’t require an expensive designer, endless sourcing, or months of waiting for a single piece to arrive.

The founders set out to make custom design more accessible, offering made-to-order pieces with exclusive prints, fast turnaround times, and a process that anyone can navigate. Instead of choosing from a limited catalog, shoppers can create something personal that perfectly fits their space.

But that freedom also adds a new layer of complexity. Designing your own pieces, whether that be choosing fabrics, colors, patterns, trims, or sizes, brings a level of decision-making that most shoppers aren’t used to having, let along navigating alone. Questions around coordination, fit, and style quickly become part of the buying journey: Will this pattern work with my walls? Which curtain style gives me privacy without blocking light? What trim or finish actually pulls the room together?

For a brand built on empowering customers, the experience can’t feel overwhelming. It has to feel guided, which is why real-time support became central to Pepper Home's shopping experience.

Solution

With Remark, Pepper Home brings expert support directly into the design process, making guidance feel like a natural extension of the brand.

As shoppers explore, they can ask questions and get immediate, thoughtful recommendations tailored to their space, style, and preferences. The experience mirrors what Pepper Home set out to build from the beginning: custom design, without the friction.

A customer designing café curtains for a space with white walls can get help choosing patterns, colors, and styles that balance privacy and light. Another shopper comparing pillows can get recommendations on complementary trims or fabrics to complete their setup. Measurement guidance, product pairing, and style direction are all available in the moment — no waiting and no second-guessing.

Remark's suite on Pepper Home's site

Results

By combining creativity with real-time guidance, Pepper Home turns a high-consideration purchase into a confident one. Shoppers move through the design process with clarity, resulting in a 33% chat conversion rate and a 97% customer satisfaction score. Over the past year, this guided experience has driven more than $2M in chat-driven revenue, proving that when customers feel supported, they’re far more likely to follow through on their vision.

Instead of hesitating or abandoning their carts, shoppers don’t just browse — they design, decide, and purchase with confidence.

And Pepper delivers on its original promise: making custom feel not just possible, but easy.