oHHo drives $198k+ in revenue with automated shopper support

Situation

Today’s wellness shoppers are exploring new ways to support relaxation, balance, and everyday well-being, and brands like oHHo are at the forefront of that journey. With botanical products offered in formats like gummies, oils, and even beverages, these solutions are becoming a natural part of how many people approach everyday wellness.

But as interest grows, so do the questions. Shoppers exploring oHHo’s products often want to better understand ingredients, effects, and which options best fit their lifestyle before making a purchase. The oHHo team recognizes that supporting this discovery process is key — helping customers explore their options and confidently choose products that align with their goals.

Solution

To better support shoppers exploring their site, oHHo brought Remark directly into the browsing experience. As customers discover products across the site, they can ask questions about ingredients, expected effects, which formats will work best for them, and more.

This real-time support helps turn curiosity into clarity. Instead of navigating unfamiliar products on their own, shoppers can explore options with guidance along the way, making it easier to discover what works for them and move forward.

Results

Since bringing Remark into the experience, oHHo has seen strong results. Guided interactions have contributed to more than $198k in revenue, and shoppers who engage with Remark have shown to convert at a rate of 21%. All of this support is delivered with 100% automation, allowing the brand to answer questions at scale while helping curiosity turn into confident purchases.